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Tracks


Cross-border e-Commerce Initiatives under China’s Belt and Road Initiative (BRI)—ECR special issue track

Track Co-Chairs
J. Christopher Westland
Professor
westland@uic.edu
USA
Information & Decision Sciences, University of Illinois – Chicago 
Rong Du
Professor
durong@mail.xidian.edu.cn
China
School of Economics and Management, Xidian University
Jian Mou
Lecturer
jian.mou@xidian.edu.cn
China
School of Economics and Management, Xidian University
Jin Li
Lecturer
jinli@xidian.edu.cn
China
School of Economics and Management, Xidian University
 

Brief Introduction

China has experienced significant economic growth since 1990, and since 2006, very aggressive growth in Internet based services and retailing. To capitalize on its leads in manufacturing and Internet services, the country launched the “Internet +” Plan in 2015 to apply internet and other information technologies to conventional industries, creating new value spaces and composite technologies needed for China’s further advancement in the 21st century.
China’s Belt and Road Initiative (BRI) launched in 2016 augments this push into new technologies with the funding of regional infrastructure to deliver benefits to countries and customers beyond the immediate borders of China. The coverage area of the initiative is primarily Asia and Europe, encompassing around 60 countries, with future extensions into Oceania and East Africa. The anticipated cumulative future investment has been estimated at around 50 trillion RMB (~US$8 trillion); estimates from the Ministry of Commerce and iResearch suggest total turnover will hit 12 trillion yuan (about 1.74 trillion U.S. dollars) by 2020.
Cross-border e-Commerce under BRI shares some similarities with existing marketing and logistic channels; but in other ways it will be substantially different. Internet based systems are highly scalable – substantially more than traditional channels – and allow for economical, flexible wired and wireless infrastructure to augment roads and rail transit. But cross-border e-Commerce also complicate business processes; expose firms to higher business risk and uncertainty; lower the barriers to market entry; and create cybersecurity risks. Our conference track seeks the submission of high-quality papers on topics addressing the many substantial challenges of cross-border e-commerce. We have listed a number of potential research topics; submissions though are not limited to this list, and we invite high quality, innovative and novel investigations of any cross-border e-Commerce issues relevant to Internet+ and BRI. We additionally encourage researchers to submit the research-in-progress paper for consideration in this track.

Topics

1. The success of cross-border e-commerce (focusing on both buyers and seller’s perspectives)
2. The policies and cross-border e-commerce
3. Mobile technologies and cross-border e-commerce
4. Logistics and cross-border e-commerce
5. Privacy- and security-related issues in cross-border e-commerce
6. Service and cross-border e-commerce
7. Localization related issues in cross-border e-commerce
8. Cross-cultural issues in cross-border e-commerce
9. Other emerging issues in cross-border e-commerce

 

This is a ECR special issue  track  CFP. You are welcome to submit your short paper to WHICEB2018. A special workshop will be held to communication with guest editors.


Virtual Teams in Information Technology Project Management

Track Co-Chairs
Xiaobo (Bob) Xu
Professor
xiaobo@aus.edu
China
The American University of Sharjah, Sharjah, UAE
Weiyong Zhang
Assistant Professor
wyzhang@odu.edu
China
The American University of Sharjah, Sharjah, UAE

Brief Introduction

IT project management has been an important and exciting topic in both academic and practical research. For the past two decades, the trend of globalization and the rapid diffusion of the Internet technology have led companies to heavily rely on various IT projects to achieve competitive advantage. However, the uncertainty of IT projects is inherently high due to the technological complexities involved. Thus, IT project management is an interesting but challenging research topic with emerging technologies such as social networks, Internet of Things, cloud computing, and etc.
The track of Virtual Teams in Information Technology Project Management welcomes research papers that cover IS/IT project management areas, including, but not limited to, the following topics: virtual teams in project management, social network usage in project management, knowledge sharing in project management, cloud computing for project management, project success, productivity paradox, productivity variance, , agile project management, project management methodologies, project leadership and quality metrics, project management standards, best practices in project management, pedagogical issues, and etc.
Selected papers, based on topical relevance and nearness to publishability, will be invited to submit to the The Journal of Modern Project Management (JMPM).

Topics

1. Virtual teams in IT project management
2. Social network usage in IT project management
3. Knowledge sharing in IT project management
4. Cloud computing for IT project management
5. Agile project management
6. IT project management methodologies
7. IT project management practices and standards
8. IT project success and metrics
9. IT project leadership and quality metrics
10. Multidisciplinary researches related to IT project management

Emerging Issues in E-Business

Track Co-Chairs
Zhongyun (Phil) Zhou
Associate Professor
philzhou@tongji.edu.cn
China
School of Economics and Management, Tongji University
Xiao-Liang Shen
Professor
xlshen@whu.edu.cn
China
Economics and Management School, Wuhan University
Yongqiang Sun
Professor
sunyq@whu.edu.cn
China
School of Information Management, Wuhan University
Xiao-Ling Jin
Associate Professor
kathyjin2011@shu.edu.cn
China
School of Management, Shanghai University

Brief Introduction

This track welcomes high-quality research focusing on the emerging issues in electronic business across various application domains (e.g., healthcare, education, finance, etc.). With the rapid development of cutting-edge technologies and business model innovations, e-business has been a rapidly evolving and constantly changing field. The track aims to attract theoretical and empirical papers promoting academic and practical understanding of these emerging and unfolding phenomena. Submitted articles can be conceptual or empirical works, using qualitative / quantitative / mixed methods (e.g., survey, experiment, business analytics, econometrics, etc.).
We list below some (but not all) research topics that fit well with this track. We also welcome articles that investigate novel e-business related issues, but hardly fit with other tracks of the conference (In this case, authors are encouraged to contact the track chairs in advance to ensure the fitness of their articles with the track). All submissions will be peer-reviewed. Criteria for evaluation include the importance and relevance of research question(s), significance of theoretical contribution, and rigor of research design. Outstanding papers will be fast-tracked to a special issue of SSCI-indexed journal.

Topics

1. Cutting-edge technologies (such as big data, cloud computing, VR/AR, FinTech, Blockchain, AI, face recognition, immersive systems, etc.) in e-Business
2. Novel business models (such as sharing economy, social commerce, crowdsourcing, etc.) in e-Business
3. Impact and value of e-Business on our society’s grand challenges (such as energy or food security, environmental change, health and well-being, poverty, etc.)
4. Conducting e-Business research in a novel and interesting way, either from theoretical or methodological perspectives
5. Other emerging issues in e-Business

Big Data and Business Analytics

Track Co-Chairs
John Qi Dong
Associate Professor
john.dong@rug.nl
Hong Kong, China
University of Groningen
Chia-Han Yang
Assistant Professor
chyang@mail.ncku.edu.tw
Taiwan, China
National Cheng Kung University

Brief Introduction

Big data are increasingly important in driving decision-making in contemporary firms, attracting scholarly and industrial attention over the past few years. To build their competitive advantage upon big data, firms are utilizing various kinds of business analytics, from conventional business intelligence embedded in database management to social media analytics and mobile analytics. Business analytics allow firms to better understand and interact with their customers, and to develop product, service or process innovation that is the most desirable in the marketplace. Thus, big data and business analytics offer tremendous business opportunities as well as challenges to firms. This track calls for qualitative, quantitative, and design science papers addressing the methods, technologies and strategies related to big data and business analytics. Topics include but are not limited to the following:
Topics

1. Business value of big data
2. Innovation from business analytics
3. Data mining and text mining
4. Social media analytics and crowdsourcing
5. Mobile analytics and omnichannel business

e-Service & e-Customer experience in 21st century China

Track Co-Chairs
Edward Kasabov
Professor of Marketing
e.kasabov@hud.ac.uk
Bulgarian; British
University of Exeter; University of Huddersfield; AIM / Advanced Institute of Management Research Londo
Alexander Warlow
Fellow, Institute of Direct and Digital Marketing (United Kingdom)
Noridol@btinternet.com
British
Institute of Direct and Digital Marketing

Brief Introduction

Customer Experience and Customer Care have been central to marketing and business theory and practice for decades. The past decade or so has witnessed their incorporation into e-Marketing, Digital Marketing, and e-Business theories and models.
However, internet, intranet and mobile technologies have allowed a new generation of businesses to redefine service provision based on the pursuit of developing relationships with customers predicated both on marketing propositions superior to those of industry incumbents but also incorporating significant elements of controlling consumers and making them compliant. These new types of e-businesses have been particularly significant in Western (West and Central European, North American) contexts. In the process of doing so, these e-businesses have have revolutionised whole sectors such as retail, transportation, and hospitality – growing the whole market while also taking market share from traditional incumbents.
Academics in marketing and general business studies have come to recognise the importance of such dual management innovations which focus both on superior value creation (novel and superior value propositions to e-consumers) and control of those same e-customers. Theories of control, disciplining and compliance have grown into intellectual research and teaching fields in the past decade, providing new academic and practice-relevant perspectives.
The applicability of such concepts to other cultural environments, though, remains largely unexplored. A handful of recent academic studies have theorised and empirically documented control and compliance among Latin American e-businesses, but have not been extended to the Chinese context.
This track seeks to initiate a dialogue among Chinese academics and practitioners on current e-control and compliance practices, future opportunities for businesses, and the likely benefits for e-businesses, e-customers and the Chinese economy as a whole.

Topics

1. Relationship management and marketing of Chinese e-businesses – current best practice;
2. The place, role and benefits of e-control of Chinese e-customers;
3. The effects of control on e-Customer experiences;
4. The effects of e-Service provision & e-Customer experience on Chinese e-commerce

Crowdsourcing, Co-creation & Social Innovation

Track Co-Chairs
Yuxiang (Chris) Zhao
Professor
yxzhao@vip.163.com
China
School of Economics and Management, Nanjing University of Science & Technology
Jian Tang
Assistant Professor
jiantang@cufe.edu.cn
China
School of Information, Central University of Finance and Economics

Brief Introduction

Crowdsourcing systems coordinate knowledge, skills, and resources from online individuals to create valued outcomes. Crowdsourcing approaches and technologies are widely used in many fields such as e-business, crowd science, citizen science, and online services to support knowledge management, problem-solving, and decision making, providing new directions and solutions to social innovation. The recent emergence of sharing economy has generated new interest for companies, institutions, and individuals to optimize the use of resources through online marketplaces and to reach “win-win” strategies extensively. Through consumer-to-consumer interaction and customer-to-business interaction, value creation has shifted from organization-centered or products-centered views to consumer-centered view. Individuals are actively involved in shaping personalized, enriched experiences with merchants and tailoring products or services. Considering the invaluable crowd intelligence residing in online spaces (e.g., social network and online communities), opportunities arise from leveraging the wisdom of crowds to co-create value and facilitate social innovation.
This track focuses on addressing fundamental issues regarding the theoretical, methodological and practical challenges towards the use of crowd intelligence from multiple perspectives, such as crowd collaboration mechanism, crowdsourced innovation, citizen science and collective contribution, co-creation experiences in the context of sharing economy. This track aims at bringing together scholars to exchange ideas on latest progress and future directions on crowdsourced technologies, co-creation and social innovation. We welcome paper on the design, application, and impact of crowdsourcing technologies and to investigate the role of crowd intelligence in creating values and addressing social problems in various contexts (e.g., individual, group, organizational, and social).

Topics

1. Crowd intelligence and collaboration in IT innovation
2. Crowdsourcing, opensourcing and open innovation
3. Citizen science and collective creativity
4. The sharing economy and co-creation
5. Social innovation and collective intelligence
6. Leveraging wisdom of crowds to solve the data-driven problems
7. Use of social media for citizen science participation
8. Mixed methods for understanding social media collaboration
9. Collaboration-enabled business models
10. Virtual collaboration and techniques in various contexts (e.g., group, organization, social)

Changing Consumers in the Digital World

Track Co-Chairs
Guoxin Li
Professor
liguoxin@hit.edu.cn
China
School of Management, Harbin Institute of Technology
Jiaoju Ge
Associate Professor
jiaoge@hit.edu.cn
China
School of Economics and Management, Harbin Institute of Technology (Shenzhen)

Brief Introduction

This track focuses on the fundamental change the digital world has brought about consumer affairs. The digital era has and will continue to change the social and technical environment, which will directly affects consumer behavior and demands. The change in the technology aspect comes into the raise of smart devices, high involvement of mobile Internet and real-time information. Those changes lead to the change of consumer’s emotion, attitude, decision making and behavior. The change in consumer can be hard to understand or even recognize. The purpose of this track is to theorize and contextualize the role of newly introduced technologies in the context of consumer behavioral studies.
The track aims to explore the new consumer studies development the big data entail, and how they are transformed to enable the new trails of technologies and markets. By conducting studies on the changing consumers in the digital era, ways of developing business and to support rapid decision making with external stakeholders such as business partners, customers, and public authorities could be carried out.
Papers that address topics on consumer decision making, consumer behavior, mobile marketing and consumers, smart devices and marketing, consumer brand loyalty, and integrated marketing communication in the big data era are encouraged.

Topics

1. Study on consumer’s emotions, decision making and behavior changing influenced by the mobile marketing.
2. Precision marketing information delivery methods and application.
3. Integrating insights from consumers and behavioral theory into big data marketing.
4. Consumer decision making process and behavior changes influenced by the wearables, monitoring devices and biometrics.
5. Consumers’ different consideration and evaluation on brand’s multi-channel communication environments or on different devices or screens.

Social Network and Commerce

Track Co-Chairs
Yaobin Lu
Professor, Associate Dean
luyb@mail.hust.edu.cn
China
Huazhong University of Science & Technology
Jiang Wu
Professor
jiangw@whu.edu.cn
China
Wuhan University
Ling Zhao
Associate Professor
lingzhao@mail.hust.edu.cn
China
Huazhong University of Science & Technology

Brief Introduction

This track addresses social network and social commerce through connections. Driven by social media technologies, users have been highly connected through social network in both the online and offline context. Not only great changes have happened to the way of information communication and dissemination in social networks, but also to the business models. Enterprises have encountered social consumers who form social networks to share information and knowledge, which challenges their traditional ways to create and delivery value propositions to those social consumers. Comprehension of social consumers’ needs and behaviors is the premise of successful attempts of innovative business models and business strategies in social commerce. Several questions emerged in social commerce faced by enterprises needed to be answered: How to find potential consumers and their needs in social networks? What are the motives behind various consumer behaviors in social networks? How to encourage value co-creation among consumer, enterprise and social media? How to communicate with consumers in the social networks? What capabilities and resources are needed for enterprise to implement business model innovation in social commerce? What mechanism of social network drive consumer to interact and disseminate information? ...
Thus, this track focus on consumer behaviors in social networks and business innovations based on the social networks. We welcome research from any empirical and theoretical standpoint. We welcome research that uses a wide variety of methods, including qualitative methods, large-scale data analysis, surveys, digital field experiments, simulations and multi-methods. We are also open to the study of social network in a variety of commerce contexts – online community, e-commerce website, virtual organization, online social network, e-health community, enterprise organization, and so on. We are particularly interested in papers that challenge current conceptualizations of the new social network enabled commerce contexts.

Topics

1. Business model innovation based on social network
2. Motives behind consumer behavior in social commerce, e.g., response to marketing/promotion strategies, privacy issues...
3. Value co-creation by consumer, enterprise and social media
4. Trust building and transferring in social networks
5. Theory and analysis of online and offline social networks
5. Information sharing, dissemination and diffusion
6. Digital interactions and collaboration in social networks
7. Content analysis and understanding in social networks
8. Evolution and Complexity of social network
9. Development and use of social media analytics in commerce contexts (e.g. design science approaches, the computational turn; big data methods)

Social media in the workplace

Track Co-Chairs
Hefu Liu
Professor
liuhf@ustc.edu.cn
China
University of Science and Technology of China
Qian Huang
Associate Professor
huangq@ustc.edu.cn
China
University of Science and Technology of China

Brief Introduction

The social media,which includes a variety of individual tools such as microblogs, social networking applications and wikis, is transforming the workplace. This new tool has significant implications for communication within and across the workplace, affecting organizational and personal communication, such as knowledge sharing and collaborations. Organizations are increasingly implementing social media to improve organizational processes and encourage employees to share information and collaborate. However, using social media in workplace may incur some challenges, such as increased job stress, work-life conflict, role ambiguity, and information misuse. These challenges raise a lot of new work and workplace related concerns, and opens up the new research opportunities. To help organizations to amplify the returns and mitigate the drawbacks of using social media in workplace, it is necessary to systematically and empirically investigate work/job level issues and challenges. Therefore, this track invites researchers that provide novel theoretical and practical perspectives on ways of communicating and collaborating enabled by social media. We also invite studies that focus on examining both positive and negative consequences of using social media within workplace.

Topics

1. Social media and workplace relationship
2. Social media and human resource management
3. The role of social media in work-related communication and collaboration
4. The role of social media in supply chain
5. The relationship between social media and knowledge management in the workplace
6. The effects of social media on workforce productivity, innovativeness, and effectiveness
7. Work-life balance in workplace enabled by social media
8. Positive and negative sides of using social media at workplace
9. New theories and methodologies to describe and explain the phenomenon of using social media in workplace

Enterprise social media

Track Co-Chairs
Yi Wang
Professor
wangyi63@swufe.edu.cn
China
Southwestern University of Finance and Economics
Yang Chen
Professor
chenyang@swufe.edu.cn
China
Southwestern University of Finance and Economics
Si Shi
Lecturer
shisi@swufe.edu.cn
China
Southwestern University of Finance and Economics

Brief Introduction

Social media technologies and services, including social networking sites, blog platforms, wikis, and etc., show significant promises in changing the way of how we communicate, work, and create. Increasing companies have adopted various types of social-media technologies for internal uses. A number of organizations, e.g., General Motors, IBM, HP, Microsoft, Infosys, Google, and Charles Schwab, are grasping the opportunity of implementing a “social-media strategy”(Huang, Singh et al. 2015).
This increasing penetration of enterprise social media requires academic efforts to address issues and challenges in various aspects. For example, what is the relationship between enterprise social media and other enterprise IT? What features of enterprise social media have most important implications for organizations? What are the challenges in developing, using and managing enterprise social media? How to understand the business value created by and organizational impacts of enterprise social media? What are tensions between management practices and enterprise social media? Diverse theoretical perspectives and research techniques are needed to further our understanding on this topic.

Topics

1. Innovation in enterprise social media
2. Social media adoption strategy and approaches among organizations
3. Business value and organizational impacts of enterprise social media
4. Behavioral issues in enterprise social media
5. Impacts of enterprise social media on employees and teams
6. Dark sides of enterprise social media

E-business strategy with data driven

Track Co-Chairs
Liping Qian
Professor
qlp@cqu.edu.cn
China
Chongqing University
Xingyao Ren
Associate Professor
renxingyao@gmail.com
China
Nankai University
Xiaoling Li
Assistant Professor
lixiaoling@cqu.edu.cn
China
Chongqing University

Brief Introduction

With the rapid development of information technology, e-business practice has experienced dramatic changes in big data era. Due to the development of mobile e-business and widely use of smart phone, more and more customers rely on smart phone to search, browse and buy offerings, and pay more attention on comments by other customers or friends. The rapid change of technology and customers is a double-edge sword. On the one hand, such change provides firms a valuable opportunity to collect and analyze consumer data; on the other hand, firms have to adjust their strategies to adapt to the changing environment. Thus, what factors will foster or hinder firms to develop suitable e-business strategy? How firms use data to advance their e-business practice?
Topics

1.WOM strategy and online review effectiveness
2. Online product strategy and diversified users
3. Advertising/promotion strategy of diversified firms in online market
4. Firm’s innovation strategy in e-business platform market
5. The relationship of firmperformance and big data application
6. The difference of advantage and less advantage firms in e-business market
7. Platform traffic strategy
8. Competitive and cooperative policy design in sharing economy
9. Theory and analysis of big data in e-business market
10. How to integrate online and mobile marketing strategies of e-businees firms

User behavior and personalized service

Track Co-Chairs
Weijun Wang
Professor, Deputy Director
wangwj@mail.ccnu.edu.cn
China
Central China Normal University, Key Laboratory of Adolescent Cyberpsychology and Behavior of Ministry of Education in Chnia
Chunmei Gan
Associate Professor
ganchm3@mail.sysu.edu.cn
China
Sun Yat-sen University, School of Information Management

Brief Introduction

Understanding user behavior is critical for providing personalized services in various commerce contexts. With the development and population of Smartphone and mobile Internet, user data can be precisely acquired and documented. Also, popular e - commerce sites such as Taobao and JD have become important shopping platforms, where the consuming data can reflect user preference. Thus, how to provide better services to satisfy a variety of user needs has become an important issue. In particular, how to construct user preference model based on multiple – source data, how to provide personalized service based on user preference, and how to protect user privacy, thus fostering services such as personalized recommendation via Internet more efficient and efficiency.
This track focuses on topics related to user behavior and personalized service, such as user behavior, user model, personalized recommendation and user privacy in different commerce contexts, e.g., e-commerce, social commerce, mobile commerce and mobile marketing. Papers should be methodologically rigorous and innovative in terms of theoretical elaboration and contribution. Empirical studies and experiment design are welcome.

Topics

1. User behavior and user preference
2. User model in personalized service
3. User behavior in mobile commerce and mobile marketing
4. User behavior in social commerce
5. Precision marketing
6. Personalized recommendation
7. Personalized service and user privacy